NBI Return Policy

NBI wants you to be happy with your purchase. With NBI's 100% guarantee, if you're not completely satisfied we'll be happy to refund you the amount of your purchase. Simply return any unused bottles, whether opened and partially consumed or ones you never opened – at any time – for a full refund of the purchase-price.

To ensure that we can issue your refund quickly, please read this return policy carefully.

  • NBI will refund NBI products that are purchased directly from NBI. If you purchased NBI products through a different website or company, you must contact that company for your refund.
  • Customers are responsible for shipping items back to NBI.
  • NBI will refund the purchase price for the products. NBI does not refund shipping & processing.
  • All items must be returned in the original containers.
  • If you have the original packing slip, include that in the box when you ship back your purchase and make a note as to why you are returning the product.
  • If you don't have your original packing slip, include a note in the box with your name, phone number, the address to which you'd like your return check mailed, and please note on there why you're returning the purchase.
  • Refunds will only be issued upon receipt of returned items to NBI and if all the requirements of this Return Policy are met.
  • Refunds are issued only to the credit card used to make the purchase. 
  • Refunds are typically processed within 5 business days of receiving the products back into our warehouse.
  • Ship items to: NBI Returns Department, 181 Marsh Hill Road, Orange, CT  06477