To ensure that we can issue your refund quickly, please read this return policy carefully.

  • NBI will refund NBI products that are purchased by customers directly from NBI. If you purchased NBI products through a different website or company, you must contact that company for your refund.
  • NBI ensures 100% satisfaction with its products.
  • In fact if you’re not 100% satisfied with your purchase from this website, simply return any unused bottles – at any time – for a full, 100% money-back refund. No questions asked.
  • Customers are responsible for shipping items back to NBI.
  • You must complete and submit an online Return Request Form (this page) or we cannot process your return or provide a refund.
  • Since NBI does not store credit card information for the safety of its customers, refunds can only be issued by check.
  • All items must be returned in the original containers.
  • Refunds will only be issued upon receipt of returned items to NBI and if all the requirements of the Return Policy are met.
  • Ship items to: NBI Returns Department, 181 Marsh Hill Road, Orange, CT  06477

Return Request Form

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information